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Customer Support Agent (Bilingual: English and Arabic)

1.00 to 10.00 Years   Doha, Qatar   24 Jul, 2023
Confidential Company
3 Jobs Openings
Job LocationDoha, Qatar
EducationNot Mentioned
Salary$1,500 - $2,000
IndustryInternet & E-commerce
Functional AreaNot Mentioned

Job Description

Position: Customer Support Agent (Bilingual: English and Arabic)Company: AldobiAre you passionate about providing exceptional customer service? Aldobi, a leading Qatari tech company that connects laundries and cleaning service providers with customers, is seeking a dynamic and enthusiastic Customer Support Agent to join our team. As a Customer Support Agent, you will play a crucial role in ensuring our customers have a seamless and positive experience when using our platform for laundry and home cleaning services.Key Responsibilities:

  1. Responding to customer inquiries: You will be the first point of contact for customers, addressing their queries, concerns, and requests promptly and professionally through various channels such as phone, email, and live chat.
  2. Booking management: Assisting customers in making and managing their service bookings, including laundry pickup and delivery, and home cleaning appointments.
  3. Problem-solving: Investigating and resolving customer issues or complaints in a timely and efficient manner, ensuring customer satisfaction and loyalty.
  4. Language proficiency: Utilizing your bilingual skills in English and Arabic to effectively communicate with customers, ensuring accurate understanding and clear communication.
  5. Customer engagement: Proactively engaging with customers to gather feedback, identify potential areas of improvement, and suggesting suitable solutions.
  6. Collaboration: Working closely with other team members and departments to ensure smooth operations and a cohesive customer support experience.

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