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Customer Service Representative (Concierge)

3.00 to 5.00 Years   Doha, Qatar   22 May, 2024
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

  • Handle inbound and outbound calls to or from customers
  • Greetings VIP visitors, directing them to their desired location, providing information about the properties.
  • The agents will be responsible for effective communication on all reservations (restaurants, hotels, private drivers and cars, any special events/exhibitions or tours)
  • Agents will be responsible for responding to tenant facility management.
  • Handle customer complaints
  • Follow up with customer calls
  • Provide monthly report
  • Collecting and reporting customer feedback

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