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Customer Service Representative | Al Futtaim Vehicle Rentals

1.00 to 10.00 Years   Doha, Qatar   30 Jul, 2021
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

JOB PURPOSE:To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Continuously drive Gallup Customer Service Value to improve customer engagement.?KEY ACCOUNTABILITIES:?Description

  • Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front end operations run smoothly and efficiently. Constantly driving the associate and customer satisfaction level to AVRs standards.
  • Increase rental revenue and determine the requirement of vehicles for daily & monthly rentals/ reservations so that location revenue targets and customer requirements are exceeded.
  • Ensure compliance of procedures and recommend new procedures or changes to existing procedures so that revenue and vehicle movement is accurately and completely accounted for. Ensure accuracy of documentation and system entry to achieve zero-error records. Compile as per ISO requirements.
  • Explore sales opportunities outside the Branch by targeting?Government Institutions, Schools/Universities and Corporate clients?

Keyskills :

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