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Customer Service Representative

1.00 to 10.00 Years   Doha, Qatar   24 May, 2023
Al Futtaim Group
1 Jobs Openings
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Overview of the role:Support the rental sales team with handling customer enquiries, telephone rental sales and existing rental extensions/renewals/follow up. Suport the rental sales team on the rental desk as and when required. Always delivering professional, superior customer service in all interactions.˙Admin work to support the rental sales team.˙˙What you will do:

  1. Achieve monthly sales target for new rental sales and existing rental extensions.˙˙˙
  2. Follow up existing customers for rental contract extensions and secure payment for these. Ensure vehicles are returned on time and actioned appropriately for those being off-hired.˙˙
  3. Handle new inbound and outbound sales enquiries as required˙˙
  4. Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front end operations run smoothly and efficiently.˙˙˙
  5. Ensure compliance of rental sales SOPs and make recommendations to improve internal efficiencies and the customer experience.˙
  6. Ensure accuracy of documentation and system entry to achieve zero-error records.˙˙˙
  7. Support rental sales supervisor to follow up customers for overdue payments as required.˙˙˙
  8. Ensure accurate reporting of customer information including name, contact number, emails, etc˙˙
  9. Ensure accurate information is taken from customers and recorded for marketing purposes

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