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Customer Service Representative

2.00 to 4.00 Years   Doha, Qatar   24 Feb, 2022
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryHospitality & Accomodation
Functional AreaNot Mentioned

Job Description

-Provide an excellent servicefor customers by answering their questions/inquiries quickly and in a professional manner.-Receive orders from customers and manage them in line with company policy and systems, ensuring a quality of service by answering telephone calls, emails or any other way of communication.-Work collaboratively with other departmentsfordispute resolution.-Establish close relationships with customers and commercial partners to gain their trust.-Develop solid product knowledge in order to provide accurate information to customers-Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.-Raise quotationsforcustomers as requested and in line with Company Policy, as applicable.-Drive data analysis weekly for all customers and report it to the direct manager-Responsiblefortimely, accurate and complete record keeping-Follow up with customers-Create a local database for each client-Send promptly any complaint about cleaners/services to the HR Manager.

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