Customer Service Representative

1.00 to 10.00 Years Doha, Qatar 10 Jun, 2021

Customer Service & Sales

Respond to customer queries on phone or via WhatsApp
Attend to customers in studio
Provide information provided to customers/ FAQs
Process orders and payment (preparing invoices, taking correct requirements)
Quality check of final product before/while packing orders
Arrange delivery (Qatar/Abroad)
Coordinate with DHL and/or Aramex for all matters (booking pick-up, tracking shipment)
Manage customer database (names/phone numbers/address/sizes, etc)
Book appointments and provide quotations
Coordinate between production, customers and the accounts team for orders to be processed correctly and on time as well as for processing payment
Keep track of payment and delivery dates for customers
Deal with any customer complaints and inform management for more serious issues
Keeping track of orders received via the website and forwarding them to the production team efficiently

Inventory

Cash Handling and Invoicing

Pricing and costing

Database

Manage and update a complete database of all the collections, look-books and items in stock
Manage and update the customer contact list (for events, promotions, etc)

Coordination

Coordination with production department to process orders
Coordination with accounts department to process payments and dues
Oversee the production cycle to update and inform customers of any delays or unavailability of items
Inform and update the clients about the status of orders or any delays

Teamwork

Provide complete support to the executive secretary during busy times or her absence
Provide regular updates to the CEO and Supervisor on any assigned/delegated tasks

Job Types: Full-time, Permanent

Keyskills :

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