Customer Service Manager (Customer Service & Call Center)

1.00 to 10.00 Years Doha, Qatar 25 Apr, 2024

Job Location	Doha, Qatar
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Retail & Wholesale
Functional Area	Not Mentioned

Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.
Develop and implement customer service policies and procedure.
Manage a team of customer service representatives and call centre agents.
Monitor customer interactions to ensure quality standards are met
Handle escalated customer complaints and issues
Analyze data and trends to improve customer service strategies
Collaborate with other departments to enhance the overall customer experience
Conduct staff training and performance evaluations.

Keyskills :

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