Execution of CRM & CSI activities for the Company.
Customer information capture and cleansing of existing records.
Process customer complaints & leads.
Planning and delivering CRM strategies across the organization with a goal of retaining existing customers, increasing brand loyalty and expanding the company brand.
Making sure the customer database is correctly segmented for targeted marketing activities.
Collaborating with other departments to ensure the CRM strategy works well for every aspect of the business.
deal directly with customers either by telephone, electronically respond promptly to customer inquiries
handle and resolve customer complaints.
obtain and evaluate all relevant information to handle product and service inquiries
Follow up on customer interactions.
Receive inbound calls including transferred sales leads and calls from current and potential customers.
Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
Answer questions about the product details, the company, and issues with account for the customers.
