Credit Controller

Job Description

1. Taking ownership of all credit and collection activities in the assigned department(s)/accounts in order to maintain total receivables at their lowest possible level according to department?s goal and management directions with keeping all stakeholders updated.
2. Evaluate new credit requests/applications (credit LPOs, installments and facility requests) for the assigned department(s)/accounts using internal/external information sources appropriate to the level of exposure which may include underwriting customer?s financial profile (bank statement, credit bureau and or financial statements). In addition, performing all the necessary due diligence (e.g. field visits & trade reference/calls). Approve or recommend decisions according to Group approving matrix.
3. Regular/timely overall management of the active credit limits including blocking/suspending delinquent accounts, notifying Sales regarding suspended, close to expiring/expired limits, authorizing new limits in the system as well as handling limits renewal/expansion requests and profile updated information.
4. Proactively reaching out to customers to follow up on overdue invoices and bounced cheques. Manages overdue accounts thru various collection efforts, balance reconciliations and confirmations including calls, emails and direct visits. Advising customers on their payment options and suggesting different methods of payment to encourage timely payments.
5. Resolve customer disputes including, submitting requested statements of accounts, missing invoices, billing details, reconciliation confirmation, delivery disputes, and customer credit issues by appropriate communication with Credit and Sales as well as all other internal parties involved.
6. Maintain updated collection log (including the promise to pay, and scheduled/planned actions), payment behavior records, up-to-date reconciled accounts (in coordination with Accounts Team), receivables status progress, aging reports and other receivables reports as might be required by the management. As well as, arranging the outside supporting activity of the company messenger/outside collector as applicable. Ensure that reports, relevant communications and approvals are properly archived (hard and soft copy) and orderly managed based on standards set by the Department.
7. Identify problem customers given their payment behavior and or market information. Report them to Department Management for early action. Do the needful to propose, obtain necessary approval, prepare and communicate balance confirmation, payment demand letters, warning letters, legal action requests, provision calculations as well as write off actions according to collection policy and or as required. Insure all the relevant stakeholders are timely updated including Sales Management.
8. Actively look for ways to improve processes and policies, participate and contribute to various Departmental initiatives to help improve efficiency and productivity, including department reports and other tasks assigned by the direct manager. maintain department?s various databases, such as legal cases and CRs database by keeping it up to date and ready for department use at all times.

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