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Core & Cloud Domain Lead

1.00 to 10.00 Years   Doha, Qatar   21 May, 2021
Vodafone Qatar
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

As a bold global technology leader, our products and services touch the lives of millions, as well as lending a huge helping hand to some of the country?s most crucial organisations. From contactless payments to connecting emergency services, our technology delivers some truly exciting initiatives, not to mention the incredible connections we make on a global level every single day. We rely on the brightest sparks to help us deliver new innovations. So if you believe, like we do, that technology can help us imagine, create and realise a more connected future ? then we need you to help us achieve that goal! We?re focused on building the best network, providing a knockout digital experience and giving back the very best to our customers.With us you will:Be responsible for 24X7 monitoring of Mobile and fixed network elements. He/she will be responsible in supporting L2 engineers for incident management related to PS/IMS/CSDB/STP/DRA/SMSC etc. Core domain, troubleshoot end users complains, escalate to next level for resolution after basic predefined troubleshooting methods , perform periodic health checks and KPI reports.Key accountabilities and decision ownership?

  • Responsible for 24X7 monitoring of Core Switching network. Duty timing will be on shift basis, with three 8 hours shift per day. Subject to changes when required??
  • Ensure that trouble ticket (TT) raised as per the agreed SLAs. Perform basic trouble shooting as per the defined process and escalate to L2 for next level of troubleshooting.
  • Create KPIs reports of PS/IMS/CSDB/STP /DRA/SMSC/PCRF etc. Core domains and share with relevant stakeholder for further analysis.?
  • Support for pre and post heath check for any major network changes for Core domain (PS/IMS/CSDB/STP/DRA/PCRF) and any other domain based on the request. Support L2 engineers Resolve end users complains for Data traffic.
  • Follow with third parties and supporting vendors as part of incident resolution and assure that the SLAs are intact with them.?
  • Support L2 engineers for end-to-end Incident management and network audits and analyses with the focus on proactive detection for Core domain aligned using ITIL process.?
  • Post-event Investigation & Maintenance Administration
  • Performance Monitoring & Reporting
  • Performance Analysis & Management?
  • Change Management
  • Work Order Approval & Management?
  • Overall GNOC Management

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