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Contact Centre Supervisor

2.00 to 3.00 Years   Doha, Qatar   05 Apr, 2024
Qatar Airways
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

About The RoleHamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience.We are seeking a motivated Contact Centre Supervisor to join our team and play a pivotal role in providing outstanding service to our valued customers.

  • Handle calls and complaints professionally in a timely and effective manner
  • Handle lost property claims until resolution.
  • Ensure lost property items are correctly logged and stored
  • Manage the lost property donation process
  • Manage the disposal process of prohibited items
  • Monitor HIA social media pages to identify customers needs, clarify information, investigate issue/query and provide suitable solutions and/or alternatives
  • Liaise with other departments and provide customers with the companys service and facilities information.
  • Complete Contact Centre/Lost Property logs and reports and make them available for Managements review
QualificationsAbout you:
  • High School/Diploma/Diploma Qualification with minimum 3 years of job-related experience
  • Bachelors Degree or Equivalent with minimum of 2 years job-related experience
  • Proficient in English Language both verbal and written
  • Expert in MS Office
  • Contact Centre functional experience
  • Experience in handling Complaint investigations
  • Lost Property Functional Experience

Keyskills :
Ms Office contact centre complaint investigations English Language

About Company

Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development

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