| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
ConciergeAssist tenants and guests with Concierge Services i.e. entertainment and dining bookings, sending and receiving courier packages and directing guests within and outside the property. Adhere to the policies & procedures of Alfardan Properties Quality Management System.ResponsibilitiesCompetent awareness of the offered facilities and services of the property; Know tenants and senior management by name; Provide directions to tenants/guests within and outside the property; Respond to tenants/guests inquiries with accurate and helpful information in a courteous manner; Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests; Answer questions in regards to The Concierge mobile application and monitors bookings and user registrations; Handle incoming and outgoing mail services; Ensure that messages received by the Concierge are promptly communicated to the concerned person; Know the names, designations, functions and office locations of the companies members managed by Alfardan Group; Ensure full liaison with other members of the team; Keep an open loop communication with Chief Concierge, Property Manager and other department heads; Participate in Concierge departmental meetings and trainings; Coordinate all relevant information, complaints and feedback immediately to Customer Service; Keep and update record of recreational facilities information (and bookings if needed); Keep and update record of calls and messages; Report any incidents happening within the property; Ensure confidentiality of tenants information; Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline; Implement the shift handover procedures; Carry out other duties required to ensure smooth operation; Follow tasks and projects assignments;SkillsMinimum Requirements2 years of professional experience in Customer Service related industry; Fluently speaks, effectively writes and articulately communicates using the English language; Interpersonal Skills, Organization Skills, Judgement & Presence, Computer Literacy, Objective Demeanor, Client Centric;QualificationsBachelors Degree in Hospitality/Tourism or similar;Required Experiences2 years of professional experience in Customer Service related industry; Work experience in luxury hospitality preferred;Physical AttributesPresentable and minimum 1.58m in height;Job NotesCharacteristics required: Curious, Creative, Confident, Competent, Courteous, Positive Attitude;EducationHospitality/Tourism or similar; Job Location Doha, Qatar Job Role Customer Service and Call Center Years of Experience Min: 2
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