| Job Location | Doha, Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Real Estate |
| Functional Area | Not Mentioned |
Assist tenants and guests with Concierge Services i.e. entertainment and dining bookings, sending and receiving courier packages and directing guests within and outside the property.Adhere to the policies & procedures of Alfardan Properties? Quality Management System.ResponsibilitiesCompetent awareness of the offered facilities and services of the property;Know tenants and senior management by name;Provide directions to tenants/guests within and outside the property;Respond to tenants?/guests? inquiries with accurate and helpful information in a courteous manner;Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests;Answer questions in regards to The Concierge mobile application and monitors bookings and user registrations;Handle incoming and outgoing mail services;Ensure that messages received by the Concierge are promptly communicated to the concerned person;Know the names, designations, functions and office locations of the companies? members managed by Alfardan Group;Ensure full liaison with other members of the team;Keep an open loop communication with Chief Concierge, Property Manager and other department heads;Participate in Concierge departmental meetings and trainings;Coordinate all relevant information, complaints and feedback immediately to Customer Service;Keep and update record of recreational facilities information (and bookings if needed);Keep and update record of calls and messages;Report any incidents happening within the property;Ensure confidentiality of tenants? information;Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline;Implement the shift handover procedures;Carry out other duties required to ensure smooth operation;Follow tasks? and projects? assignments;?
Keyskills :
Concierge
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