| Job Location | Doha, Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Information Technology |
| Functional Area | Not Mentioned |
- Having the ability to work in a stressful environment and provide necessary reports to the Department?s Section Head.- Handle problem recognition, prioritization, research, isolation, resolution, dispatch and follow-up for routine user problems with hardware, software, networking, and other computer-related technologies.- Provide desktop, laptop, tablet, printer, scanner and variety of smart devices support to users within the University- Able to troubleshoot computing devices and network problems, diagnose and solve hardware or software faults, and replace parts as required- Conduct electrical safety checks on computing equipment and devices.- Work continuously on a task until completion- Escalate more complex problems and/or outages to the Section Head and/or appropriate information technology contacts, and all appropriate channels and serves as liaison between staff and the IT Services department to facilitate the resolution of issues.Ensure service requests and associated resolutions are completely and accurately documented within the help desk software for follow-up, reporting and reference purposes.- Interact with users to collect information about problems and talk users through diagnostic procedures to determine the source of the error as well as educate and instruct users on various application and hardware issues.- Be able to report results, follow the escalation process, and dispatch issues to the proper channels.- Track, follow-up and communicate with appropriate parties regarding ongoing issue resolutions and status for service tickets.- Ensure compliance with help desk standards and operating policies and procedures.- keep abreast of policy and procedural changes and projects that affect IT services and the help desk function within the University and the IT Services department.- Maintain the security and confidentiality of any proprietary or sensitive information, or data in any medium related to Qatar University, QU students, faculty, or staff.? Accessing or disclosing such information or data must be deemed necessary for the performance of one?s job responsibilities and must be authorized by the employee?s supervisor.- Perform other tasks and duties that may be occasionally required in order to meet the requirements of the role and the aims of the University.
Keyskills :
IT Security
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