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Collections Officer

2.00 to 4.00 Years   Doha, Qatar   11 Oct, 2024
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryFinancial Services
Functional AreaNot Mentioned

Job Description

? Responsible of collecting all customer payments and maintaining necessary documentations in this regards. ? Responsible of contacting all customers in assigned work queue in person and through telephones, letters or personal contacts with regards to collection of delinquent accounts and maintain reason for delinquencies.? Responsible of preparing and submitting overdue and warning letters to customers.? Responsible of maintaining accurate files and documentations, including accurately commenting system for status follow up. (i.e: comment system for updates and follow ups, track and report account status in detail summary).? Responsible to ensure 100% accuracy in collection of cash and cheques from customers and from all locations.? Responsible to ensure that payment details are collected either at the time of collection or through subsequent follow ups.? Responsible to collect cash from Nehmeh locations on the defined dates set by the Supervisor. ? Responsible to submit and collect documents from Banks as instructed by the concerned Supervisor.? Responsible of pulling customer files to assist in the collection of delinquent accounts. ? Responsible of having knowledge of all payment types available to our customers, including but not limited to credit cards, online bill payments, PDCs etc.? Responsible of negotiating appropriate workout plan with customer to prevent foreclosure.? Responsible of implementing timelines for follow up.? Responsible of maintaining up to date knowledge of all collection laws, practices and policies.? Responsible of maintaining up to date knowledge of account guidelines pertaining to delinquency.? Responsible of maintaining customer confidence by providing on going quality service and keeping all files and information confidential.? Responsible to follow all processes and policies of the company and be aligned to the departmental SOPs at all times.? Responsible of following any other tasks / projects that are assigned by your manager.

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