| Job Location | Doha, Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
Responsible for SME, SOHO & Reimbursement collections and dunning cycle ensuring the right experience delivered to internal & external customers.Pre barring Support:Provide regular support with customer details to SME, SOHO & Reimbursement channels for pre barring with objective to reduce churn & enhance collections.Provides quality support, in a professional manner to all sales channels with which the role interacts.Regular reporting with necessary stats to channel partners & Account Managers on pre barring performance.Collection operations from SME & Reimbursement :Timely & accurate allocations to offshore and DCA for 0-30 , 30-60 and 60+ ?buckets of SME, SOHO ?& Reimbursement accountsRegular follow up on delinquent accounts through emails, calls, field visit? & maintaining collection feedbacksCoordinating with Channels , AM & other internal functions for disputes & collections from delinquent accountsField visits at customers and channel partner location if requiredReporting Operations:Collections performance for due date.Never paid customers reporting.Collection performance from 30-60 & 60-90 bkt. for SME, SOHO & ReimbursementPre barring performance to channels.Prepare monthly/quarterly required reports.
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