Chief Concierge - InterContinental Doha - The City

Job Description

As the world?s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental? brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You?ll find us in the exclusive West Bay area, close to the city?s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay.What?s the job?As a Chief Concierge, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Promote the desired work culture by living the 5 winning ways value ? Do the Right thing, Show we care, Aim Higher, Celebrate Difference, and Work better together. Your day-to-day? Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure? Maintain effective communication with all related departments to ensure smooth service delivery? Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times? Maintain an up-to-date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries? Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout? Handle all messages, mail, and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way? Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times. How do I deliver this?We genuinely care about people and we show this by living out our promise of True Hospitality each and every day. It?s what connects every colleague in all IHG? hotels. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThe ideal candidate will be result-oriented and self-motivated along with a positive attitude. You should have the ability to think laterally and display a high level of integrity. You should also have the ability to identify, impact and influence others. You are a strong team player, enthusiastic and flexible.

Keyskills :