Chief Concierge

Job Description

Chief ConciergeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned s Club, a private members club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.We are looking for a Chief Concierge to work within The Ned Doha. If you have experience as a Chief Concierge in a busy restaurant or hotel environment, then we want to hear from you!What we offer you as a Chief Concierge: One of the most competitive salaries in the industry Complimentary meals on duty Amazing learning and development programs Discounted rates at The Ned Doha Fantastic career growth opportunitiesA Chief Concierge working with us entails the following: To be an ambassador of the Concierge and of the hotel, in and outside the work place. To oversee the Concierge operations, including the bell desk, doormen and drivers/valet, ensuring that the hotel standards and procedures are fully known and followed. To ensure appropriate stock level for the smooth running of the Concierge operations and to prepare requisitions accordingly. To ensure a proper coverage and supervision of the Concierge department at all times. To ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests and hotel s requirements and needs, as approved by the hotel management. To ensure that all the messages, correspondence, parcels, mail, luggage, etc. are delivered as per hotel standards and procedures. To be most of the time in the guest area to have a contact with the guests and to socialize, playing a Public Relations role. To maintain a good professional network with all companies hired by the hotel to provide services to guests. To maintain a track sheet of all tours and manage commissions on behalf of the hotel if applicable. To personally follow up on guest tours, transportation bookings, restaurant reservations, etc Booked by the hotel for guests and keep track of guest feedback in order to adjust the services used of needed. To ensure that all employees report for duty punctually wearing the correct uniform/attire at all times. And to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. To control absenteeism. To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner. To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel.Qualifications: Previous experience as a Chief Concierge in a luxury hotel Great interpersonal and communication skills Willingness to work flexible hours Excellent problem-solving skills Exceptional people skills Passionate for helping people

Keyskills :
People Skills Interpersonal communication luxury hotel Problem-solving

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.