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Channel Operations Specialist || FTC

3.00 to 6.00 Years   Doha, Qatar   15 Jan, 2021
Vodafone Qatar
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

Retail is all about connecting with customers by asking smart questions. It?s our job to listen intently and consider the customer needs. Channel Operations plays a vital role in making sure the stores achieve their goals by ensuring that all the key activities in the store related to??Stock, Cash, Reporting, Process, IT, Security & Facilities are running smoothly.?With us you will be responsible to?build, manage and continuously develop an effective support system in retail. you will?co-ordinate with various Channel Partner and Vendors externally and OPS, IT, Corporate Security, Business intelligence and Finance teams internally.Key Responsibilities

  • Provide day to day operational support to all the retail stores
  • Resolve all the issues related to product, stock, IT, property/ facility and security?
  • Maintain and manage the retail process, policies and stores operational procedures
  • Create, design and draw new processes for retail channel for new launches on IT systems and tools
  • Investigate and support with daily reconciliation issues in liaison with the Finance and corporate security as necessary
  • Invoke Business Continuity plan during an outage by engaging the relevant teams
  • Provide store P&L analysis, PIR of any schemes introduced in the market and support finance with monthly reconciliation
  • Manage the new store roll outs by ensuring stock availability and in-time delivery
  • Manage retail vendors pertaining to operational issues, fixtures, branding etc.
  • Optimize operational costs of vendors
  • Generate appointment bookings, Footfall, conversions and Ad-Hoc reports?
  • Maintain and archive all the records on handsets stock replenishment, planogram, factsheets, theft or loss etc.
  • Manage in-store digital VM and applications by updating the digital content as per the brand guidelines
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