Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries.
Follows communication/update expectations with clients, in accordance with the NEXtCARE policies, scheme or agreed time frames set.
Answers inbound calls as well as assist customers who have specific inquiries.
Builds customer?s interest in the services and products offered by the company.
Provides personalized customer service of the highest level.
Updates the existing database with changes and the status of each existing/prospective customer/member.
Documents details of telephone conversation and actions taken.
Corresponds with Care Centre - Supervisor and Care Centre - Manager and keep an open channel of communication.
Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.
Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.
