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Call Centre Executive

1.00 to 10.00 Years   Doha, Qatar   30 Jul, 2021
Al Futtaim Group
1 Jobs Openings
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Description:

  • Make announcements in English and Arabic and pages the relevant person the visitor or co-workers asked to see
  • Operates the switchboard in a professional maner
  • Ateends the calls and queries promptly and courteously.
  • Operates the store paging and music system
  • Ensures awarness of all emergencies and evacuation procedures and list codes
  • Deals with internal operator isssues
  • Handles routine customer complaint promptly and courteously
  • Briefs the Duty Manager on complaints that require management assistance
  • Ensures all customers queries are attended to in a professional manner
  • Compiles and supports FAQ details for ease of use
  • Improving customer service in the store and answering customers queries

Keyskills :

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