Responsible for supporting all aspects of Concierge functions & household management and services.
Acting as a first point of contact and dealing with emails, phone calls by responding, passing on messages or highlighting them for her manager attention.
Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Manager daily by Managing diaries and organizing meetings and appointments,
Supports concierge team to keep them focused on the critical components of operations daily basis.
Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements.
Must have great experience in ticketing, Hotel reservation, and airport procedures as she will be responsible for Booking and arranging travels, transport, and accommodation.
Organizing events and conferences must have experience how to deal with VVIP guests, marinating the awareness of cultural differences needed to meet guests specific needs and requirements.
Reminding the manager/executive of important tasks and deadlines.
Establishes and maintains open, collaborative relationships with employees Serving as a role model to demonstrate appropriate behaviors and ensures employees do the same within the team.
Making doctors? appointments, reservations, personal shopping to travel planning and social family events.
Anticipate the needs of the household and service.
Responds to emergency situations using appropriate procedures
Hires and trains the staff for the property and training new staff for maintaining high cleanliness standards in the property.
Accompany the household to other locations to provide service continuity.
Assists in ensuring the concierge team provides services that are above and beyond for guest satisfaction and retention and ensures concierge team effectively handles guest requests.
Responsible for all food service and beverage service Responsible for receiving guests and offering personal assistance to the household members.
Skilled at fine clothing care and valet in addition to packing for travel.
Keeping all records of stock from foodstuffs, beverages to linens. Responsible for budgets of the property.
Care and inventory of furniture, artwork, and antiques.
