Responsible for overseeing and managing the daily running of the boutique section for SEABOB. He/she ensures that customers are provided with an outstanding service and actively helps to improve boutique sales and profitability goals. This role is contributing to the team?s efforts by presenting a positive first impression of the establishment?s highest service standards whilst managing staff effectively through financial planning and retail management.
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.Ensure high levels of customer?s satisfaction through excellent service.Complete store administration and ensure compliance with policies and procedures.Maintain outstanding store condition and visual merchandising standards.Deal with all issues that arise from staff or customers (complaints, grievances etc).
Establish close relationship with key customers, especially with Royal Protocol and VIP clients. Act as the high level contact with key clients, and become their trusted consultant and advisor for product related matters.
Create new value for clients to meet their unexpressed needs through innovative approaches in merchandise display, product range and costing of goods.Responsible for planning, organizing, directing and leading team to meet Health and Safety, ISO internal standards and proceduresOrganizes the recruitment, hiring and selection in cooperation with Recruitment teamResponsible for workforce planning, annual leave, liaises with DC to expedite RP renewals, flight tickets, accommodation issues, COS, etc.Conducts annual performance evaluation, mid-year reviews and annual appraisalsProvides coaching, counseling and taking disciplinary actions in alignment with internal performance management processAssists in devising annual training plans as well as on the job training in cooperation with the Holdings L&D function
