| Job Location | Doha, Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | $2,000 - $3,000 |
| Industry | Banking |
| Functional Area | Not Mentioned |
Job Role : Manage Client Affairs: Executes successful client transition from Business Development to Commercial team. Communicates frequently with clients on information, concerns and suggestions. Serves as the customers voice within Client, including product, marketing, professional services and sales, sales, Proactively anticipates customer needs and identifies any potential issues, creates recommendations and facilitates action for resolution.Resolves all client-related issues by coordinating with relevant stakeholders; escalates all unsolved client-related issues and questions to the Client Relationship Executive. Notes all concerns and suggestions made by clients and communicates them to Head.Clients Database: Updates and maintains client records (queries raised, issues resolved, contact details, etc.) on the?clients database. Uses client records to produce contact lists for Client marketing campaigns, business development campaigns. events, and other purposes as required by Strategy & Business Development and CEOs office.Utilizes client records, history and analysis to prepare regular MIS (management information system) reports to support management decision making. Tracks SLAs and follows up to ensure issues or queries are actively closed.Liaises with clients (existing and new) in order to drive engagement and participation in client events through orientation sessions, workshops, networking events, etc. as and when required to support the Commercial department.Attends networking and other events with clients as and when required to continue building stronger relationship s in the market with current and potential clients.
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