Assistant Sales Manager - voco? Doha West Bay Suites

Job Description

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG?, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions , recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. Towering 46 floors above the city, voco? Doha West Bay Suites offers contemporary flair, convenience and a warm Qatari welcome. We?re centrally located in West Bay, the business and diplomatic heart of Doha, 20 minutes from Hamad International Airport (DOH) and steps away from Doha Exhibition and Convention Centre and corporate offices.? Develop and implement Key Account Management Plans in conjunction with voco? Doha West Bay business plan, including direct sales, telesales, direct mail, promotions and famils. ? Develop key accounts and target accounts within corporate & identify market segments. ? Maintain and regularly update database including details of sales calls and client information as per company guidelines. ? Produce and conduct familiarization & entertainment programs for voco? Doha West Bay for identified target accounts. ? Communicate with other hotel departments to ensure superior quality service delivery to all customers. ? Maintain detailed awareness of booking patterns, room night productivity, cancellations and any other factors that may impact results. ? Maintain strong awareness of and take proactive measures in response to industry trends, economic factors, seasonality, competitor activity and other external events that may impact results. ? Liaise closely with the Reservations, Sales Administrator and Sales Executives for lead generation and potential business opportunities. ? Ensure that all personal accountabilities and deadlines set in the Business Plan are met ? Participate in industry trade shows, events and promotions as required. ? Maintain professional business confidentiality. ? Prepare any other reports required by the Director of Sales and Marketing or General Manager. Conduct yourself in a professional manner at all times and maintain high grooming standard. Sales ? Conduct site inspections ? Conduct a minimum of sales calls per week in accordance with the business plan. ? Cold calling to secure new business sales calls/appointments ? Telemarketing ? Communicate and follow through with hotel departments to ensure that the sales commitment is being fulfilled ? Assist with market intelligence and information gathering of benefit to the hotel. Management ? Comply with and ensure adherence to all of the hotel?s policies and procedures ? Comply with all occupational health and safety policies and procedures ? Attend all scheduled meetings. ? Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties ? Maintain in good working order all hotel property in your possession. ? Maintain a positive and professional attitude at all times ? Have working knowledge of budget targets and develop strategies to achieve set targets ? Develop methods and initiatives to increase departmental revenue within the sales team ? GENERAL ? Communicate effectively with all other departments ? Attend meetings, training sessions and any other required meeting or training session. ? Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. ? Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. ? Achievement of budget revenue ? Acquisition of key accounts ? All client requests are followed up on and responded to within same business day. ? Assigned projects are completed within designated timeframes ? Efficient communication platform is consistently maintained ? Maintains an executive presence and uphold high professional standards in all dealings. ? Reports, presentations and other administrative duties are consistently on a high standard ?PERSONAL CHARACTERISTICS Education ? Bachelor of Science in Administration or Hotel Management degree ? Tertiary qualifications relevant to Marketing or Sales would be an advantage Experience ? Previous experience within a hotel sales environment in an internationally recognized hotel chain at managerial level for at least 3 to 5 years within the Qatar market. ? Current/previous responsibility for key accounts and new business generation in premium markets. ? Track record of achieving sales targets. ? Existing corporate accounts in the Qatar market. ? Demonstrated ability to manage own and others tasks through to conclusion. ? Ability to lead presentations, conduct effective negotiations and close deals. ? Technical ? Competent Word, Excel, PowerPoint and software packages ? High proficiency in English language oral and written skills ? Highly organized, able to coordinate the efforts of others and manage multiple assignments and projects. ? Knowledge of hotel PMS (HIS, Opera) and other industry related software programs. Personal Attributes ? ?Can do? attitude combined with a high level of energy ? Professionally groomed ? Articulate and confident ? Effective problem solving skills ? Possess highly developed EQ ? Adaptable to and plans for the demands of a 24x7 hotel environment. ? Ability to work to deadlines and maintain composure at all times

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