Play a key role in the IT department, responsible for Branches applications of the bank to ensure the high availability of the applications, maintain the standards adopted by the management and compliance with the regulatory authorities, co-ordinate with different business unit of the bank and different service providers to ensure the high quality services and maximize the utilization of the bank resources. Implementation of new projects & enhance the functionality of the applications to improve the overall service quality & efficiency of the bank.
Detailed Roles and Responsibilities:
FINANCIAL
Implementation of new products and enhance the application functionality to improve the bank services and to meet compliance requirement.?
Proactively monitor and identify potential risks and issues, take necessary actions in advance to reduce any application downtime.?
CUSTOMER
Understands users requirements and analysis in technical perspective, suggest the possible solution, workaround for the requirements, issues and queries.
??Provide technical support during the project lifecycle for the new Branches related projects.
Build and maintain strong and effective relationships with all staff across all Divisions to understand and address their application issues and queries and resolve?
INTERNAL?
Provide technical support for internal and external users for the following systems or applications;?
EBA (Equation Branch Automation)
CCIS
ECC (Electronic Cheque Clearing)
Intellimatch
eDate (Credit Bureau)
ICBS
SigCap (Signature Capture and Verification)
AML (Anti Money Laundering)
Compliance Department applications
Others
Ensure timely responses/resolution for the support issues. Timely escalation of the critical issues?
Maintain a high degree of customer service. Take ownership for ensuring timely and accurate responses with appropriate resolutions?
Escalate complex issues and consult as applicable??
Attend all technical meetings held to discuss the applications / systems with which you work?
Propose ideas for the modification of existing systems in response to new applications and changing business requirements? to the Application Support Manager?
Be willing to take on additional ad hoc projects over and above the day to day tasks
Share common issues with wider team to share knowledge, particularly those working on the help desk?
Ensure daily back up procedures are implemented and system / application maintenance is completed in line with internal policies / procedures?
Conduct a weekly healthcheck of servers?
Ensure sufficient documentation of all activity is maintained
Ensure high standards of confidentiality to safeguard commercially sensitive information
Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required
Perform regular health check and maintenance of the applications environments.?
LEARNING AND DEVELOPMENT?
Prepare sufficient documentation for new products and issues and Share knowledge with other the team members.
Meeting with application consultants during implementation of projects and develop knowledge base in order to provide supports to the users when required.
Operate as a team player within the Applications Support team and across the wider IT division. Share knowledge with others to strengthen capability of the team?
Maintain a focus on self-development by spending time reading and researching competitor activity, recent innovations and best practice
