Human Resources Outsourcing; Automotive Manufacture
Functional Area
Not Mentioned
Job Description
Responsibilities:Serve as the primary point of contact for technical support and issue resolution related to the DMS application used in automotive dealerships.
Collaborate with dealership personnel to understand their requirements, troubleshoot system issues, and provide effective solutions.
Conduct system analysis and diagnosis to identify root causes of technical issues and implement appropriate resolutions.
Assist in the configuration, customization, and integration of the DMS application to align with dealership processes and workflows.
Collaborate with cross-functional teams, including developers, business analysts, and system administrators, to implement system enhancements and upgrades.
Provide training and guidance to dealership staff on using the DMS application effectively and efficiently.
Monitor system performance, identify potential bottlenecks, and implement proactive measures to optimize system efficiency.
Stay up-to-date with industry trends and emerging technologies in the automotive DMS space, and make recommendations for system improvements.
Ensure compliance with security and data privacy policies and regulations related to the DMS application.
Participate in testing activities, including system integration testing and user acceptance testing, to ensure successful deployment of system changes and upgrades.
