| Job Location | Dammam, Saudi Arabia |
| Education | Certification / diploma |
| Salary | Not Mentioned |
| Industry | Corporate Management Office |
| Functional Area | Not Mentioned |
Essential Duties and Responsibilities:Monitor and respond quickly to incoming requests related to IT issues.Maintain computer systems and act as support if any system goes down.Responsible for PC?s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).Maintain user PCs, including upgrades and configuration as needed.Assist with onboarding of new users.Keep inventory of all equipment, software, and license users.Install, configure and upgrade PC software.Serve as the first point of contact for end-users seeking technical assistance over the phone or email, and Ticketing system.Perform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements to proceduresWriting, editing, and revising training manuals for new and updated software and hardwareFollowing up with customers to ensure full resolution of issuesRequesting feedback and/or monitoring calls and other methods of correspondence to improve training methodsRunning reports to analyse common complaints and problemsResolve Basic Hardware and Software IssuesInterview Users to Determine the Scope of the IssueTrain Users on New Hardware and Software
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
