IP Ground Operations Specialist

Job Description

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Groups air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Connecting People. Improving Lives. Currently, we are seeking a dynamic person to take on the role ofIP Ground Operations Specialist,based inDammam. In this role, the successful candidate is responsible for participation in managing project shipments within all modes of transport (Land/Sea and Air) to the customer and network.If this exciting opportunity interests you and you meet the criteria below, please read on and apply.Key Responsibilities:

• Handling the daily operations of main clients
• Handling over dimension cargo
• Support with customs clearance and final delivery
• Mange the loading plan
• Following up on required permits.
• Execute customer operations plans and processes to deliver efficient logistics processes
• Execute, manage and update orders received via the system including special and non-assigned orders
• Ensure flow of goods and information across a customers global supply chain and provide resolution for order/ delivery issues
• Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
• Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
• Track the available capacities and ensure optimum utilization as per the set objectives
• Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
• Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
• Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
• Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
• Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service
• Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency

Job Skills, Qualifications & Experience:

• Bachelors Degree or equivalent experience/qualification
• Minimum of 4 years of experience.
• Deep knowledge of forwarding business.
• Strong analytical skills and good communication skills.
• Strong problem-solving mentality.
• Good command of English, Arabic is a plus.
• High understanding of operational processes
• Customer focus/high sense of service
• Driven and with social skills.
• Good knowledge of MS Office

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Flexible working hours with the possibility of occasionally working from home upon agreement.
• Possible further career development
• Competitive salary

Why join DHL Global ForwardingWe are part of Deutsche Post DHL, the worlds leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.htmlOurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.We aspire to become the undisputed leader in our industry,when people think of forwarding we want them to think DGFbecause we have:. Thelargest global networkwith more than 30,000 passionate employees. The mostefficient processesandfastest response times. Thebest solutionsandbest customer serviceOur Vision:The Logistics Company for the World.Our Mission:Excellence. Simply Delivered.Our Purpose: Connecting People, improving lives.Our Values:Respect & ResultsOur Goals:Employer, Provider, and Investment of Choice, Living ResponsibilityDHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Keyskills :
Ms OfficeReportsPerformanceOperationsOperational ProcessesLogisticsEfficiencyManagementAnalytical Skillsoperational activitiesQuotationdeal managementGlobal Supply ChainSupply ChainProfitabilityFollowing UpanalyticalTransportCustoms Clea

About Company

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year