Attending all customer service enquires & reverting on timely manner.
Filing rates in System for TENDER CUSTOMERS as per the agreed TENDER RATE.
Prior to issue the invoice, rechecking the agreed tender rate & filed rate. If any discrepancy found, will hold the Invoicing & will recheck the same with concern until the issue is solved in order to avoid the dispute of Invoice after submitting to the customer.
Printing the HUB FERIGHT Invoice for the 2nd leg BL?s by generating the report from C-REPORT on weekly basis & distributing the same to concern.
Contact customers with missing details and make sure all details updated on time
Monthly Report for ACTUAL VS. ALLOCATION VIP customers?
If the shipment is shut out / rolled over, re-update the J/legs & if the cargo is HAZ /OOG, follow up with the concerned to confirm the approval for the next vessel.
Following Up All Import/export Shipments at TS to be connected on 1at Available vessel without any Delay.
Creating Data base for all customers and update system with.
Attending customers? mails and requests by mails without any delay Ensuring prompt and professional response to customer queries.
Ensure prompt and professional response to internal queries.
Handle all COD requests.
Coordinate with POD office and TS Teams for short-shipped containers and provide update to customers.
Ensure 100% of all tasks are attended and closed prior vessel departure.
