| Job Location | Dammam, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Construction & Building |
| Functional Area | Not Mentioned |
Customer Service Coordinator Dammam We are looking for someone who loves delivering great customer service to join us as a Customer Service Coordinator.As a Customer Service Coordinator, you will be part of a team who services one of our key account customers. On a day to day basis you?ll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively.This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word)Responsibilities include:Successfully convert hire enquiries into hire orders and achieve revenue target.Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.Achieving call standards set by the company.Using your product knowledge, you will provide the customer with the best option for hire.Deal with customer enquiries in a professional and polite mannerEnsure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.Build strong and helpful relationships with colleagues in other depots/departmentsCo-ordinate with the local depot transport coordinator to fulfil customer requirements.
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