| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
Provide complete end-user hardware and software desktop support as well on Microsoft platforms, including but not limited Windows operating system family and Microsoft office product range. Troubleshoot problems on a day-to-day basis, providing feedback on problem resolution and documentation. Escalate technical issues as and when required to peers and senior team members till resolution.? Also responsible for deploying clients according to requirements specified by IT design or managersPrimary Objectives? Serve as initial point of contact for support incidents for end users? Troubleshooting end user issues related to:? Hardware (Desktops , printers or Laptops)? Software (Operating System, Applications)? Environment/Profile setup? Troubleshooting of fundamental end user connectivity problems? Troubleshooting day-to-day problems on all aspects such as client issues, network configuration (TCP/IP), performance, etc and report to Senior IT Support Team? Operating system deployment, support and troubleshooting (desktops and laptops running Windows)? Application Troubleshooting (e.g. Office 365, Reuters, Bloomberg, etc)? Printers support and management (includes troubleshooting physical and software problems)? Avaya IP Phone - Basic station management, support and troubleshooting (through Avaya Site Administration)? Azure Cloud administration skills is a plusjob requirements2 to 5 yearsNot Specified at leastFinancial Services
Keyskills :
Technical support MCSE Information technology Financial services Computer hardware Network configuration
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