| Job Location | Cairo - Egypt |
| Education | Bachelor of Technology/Engineering. |
| Salary | Not Mentioned |
| Industry | Telecom / ISP |
| Functional Area | Not Mentioned |
about the rolePurpose:- The TOO (Technical Operations Owner) is accountable for the service being delivered to the customer by an application, a set of applications, a shared platform, or an infrastructure service.- Key point of contact regarding the services under his responsibility; he is in direct relation with CSM, Implementation and the customer.Responsibilities:- Service ImplementationOwns or is involved in decision for handover to OperationsHe is responsible to ensure all requirements needed by the operations team are fulfilled before transferring customer to Run phase- Incident and Crisis ManagementKey contact for escalations and crisis management or when SLA is not met, the TOO is responsible for coordinating the "Service Restoration" for an application, a set of applications, a shared platform, or an infrastructure service.He can contribute to service restoration actions.- Problem ManagementInitiates and manages the action plans, including follow-up of implementation.- Change ManagementAttends CABs if there is a complex non-standard change impacting an application, a set of applications, a shared platform, or an infrastructure service.Involved in Post Implementation Reviews.- Release ManagementManages the implementation of complex releases.Involved in the rollout planning, communication/training, installation and distribution phases ofthe process.- Provides solution-specific technical knowledge to the support teams- Maintains Customer technical documentation- Manage the customers and their expectations according to the stipulations within the contract.
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