| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
SVPs of Software Customer Support get to build the highest quality 100% remote software customer support organization in the world.? Every day, you'll be deep-diving into the customer interactions of your organization. You'll be listening to calls, reading tickets, and forming a reality-based opinion of where your organization is providing world-class support and where you are not.? Each week you'll be executing a plan, making or testing improvements from prior weeks, in a logical almost scientific way.? Quality Standards - Making decisions about what should or shouldn t be in the quality bar, reviewing real work for better insights, simplifying and clarifying decisions.? Problem Solving - Deep dives into bottlenecks or troublespots to uncover real insight regarding the causes and recommendations for improvements? Automation - Designing and documenting the decisions that enable us to improve quality through the automation of low value or error-prone activities.? Technology Assist - Designing ways to apply existing technologies to help our support team delivery a higher quality experience.job requirementsMore than 10 yearsNot Specified at leastComputer Software Human Resources
Keyskills :
SVP of Software Customer Support
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