| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
Enhance customer experience by providing high level technical customer service and support across a diverse and complex array of customer inquiries and through multiple communication channels (email, phone, chat)? Serve as a subject matter expert accountable for analyzing, supporting and troubleshooting customer technical support inquires? Simulate or recreate user issues to resolve operating difficulties? Ensure that customer resolution efforts adhere to Mastercard standard processes and procedures? Represent the voice of the customer to product team, application team and shared services group? Identify opportunities for improvements with customer experience at the forefront? Leads medium-sized projects/initiatives as an individual contributor with knowledge of Mastercard's products/services within a particular discipline? Provide guidance to less experienced team members? Collaborate with others in support of products, processes and problem resolution.? Lead and/or participate in customer visits for training, education and operational supportjob requirements3 to 5 yearsNot Specified at leastFinancial Services Investment Banking
Keyskills :
Senior Customer Technical Services Analyst in...
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