| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Consulting / Management Consulting / Advisory Services |
| Functional Area | Not Mentioned |
Customer Service? Managing incoming calls and customer service inquiries? Assist with building relationship with business customers, including reaching out to past customers to check if they will be placing follow-up orders? Respond to website help tickets, emails and voicemail inquiries? Work with fulfillment team on review and notification of customer delayed orders? Resolve customer credit card and gift card discrepancies? Perform issue resolution and root cause analysis. Resolve customer problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution? Document reason codes for customer callsjob requirements3 to 5 yearsNot Specified at leastManufacturing
Keyskills :
Senior Customer Service Specialist
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