| Job Location | Cairo - Egypt |
| Education | Bachelor of Technology/Engineering. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Job Responsibilities:? The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.? As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.? This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.? A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.? As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis.? Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products.? You should be highly experienced in some Oracle products and several platforms that are being supported.? You will be expected to work with only general guidance from management while advising management on progress/status.job requirementsMore than 7 yearsNot Specified at leastComputer Software Information Technology Services
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