| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Call Center / BPO / KPO / Outsourcing |
| Functional Area | Not Mentioned |
Responsible for ensuring that operations are performing according to key call center performance metrics.? Executes plans and ensures effective implementation of schedules.? Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns.? Communicate changes to scheduling to ensure suitable daily resource coverage.? Maintain running report of attendance incidents.? Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed.? Manage nonproductive time request process ensuring activities are planned without impacting SLAs.? Perform any additional related tasks.
Keyskills :
Real-Time Controller
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