| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Key Responsibilities:? Guarantee that each solution given by the agents to the customers is optimal, or else address each gap with permanent solutions that prevent the gap from reoccurring.? Curate a complete knowledge base that is lean, relevant, easy to search and easy to read by customers and by the support agents.What you will be doing:? On a daily basis you will:? Perform deep and detailed analysis on tickets using the highest standards, find the deepest root-cause, and address them fully.? Curate and build a High-Quality, lean and relevant knowledge base to empower customers to self-service and enable agents to provide wow! solutionsjob requirementsMore than 5 yearsNot Specified at leastComputer Software Human Resources
Keyskills :
Product Knowledge Curator
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