| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Telecom / ISP |
| Functional Area | Not Mentioned |
Role purpose:Loyalty team leader is responsible for enhancing / developing the customer loyalty program framework and metrics. Lead activities aimed to generate customer satisfaction and to maximize customer value and minimize customer churn across all segments, at the minimum necessary expenditure.Also responsible for securing all necessary technical integrations & tasks are applied to provide a distinguished experience and high engagement.Key accountabilities and decision ownership:1. Planning & Execution:o Accountable for Loyalty activities calendar planning across different segments.o Delivery and implementation of continuous corrective actions to achieve pre-set strategy & KPIs.o Optimizing merchants network according to performance & identify new merchants to join the network.o Manage budget planning & negotiation strategy to deliver on loyalty calendar.o Develop personalization strategy to display relevant messages/reward in the right place at the right time throughout our owned & paid channels.2. Stakeholders Management:o Manage Stakeholders to ensure maximum efficiency and effectiveness across all loyalty projects & activities.o Manage merchants (stores or ecommerce/service) & their on boarding in terms of contractual agreements delivery, on system listing & technical readiness.o Manage the project process with Segments, MPM, Technology, Marcom, Finance, Customer Care & Regulatory in order to ensure the smooth and timely progression of the project.3. Forecasting and Reporting:o Forecast subs behavior trends and budget allocations.o Provide unified spend and subs reporting for Loyalty as well as regular reporting for all the KPIs
Keyskills :
3rd party & loyalty Team Leader
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