| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Medical / Healthcare / Diagnostics / Medical Devices |
| Functional Area | Not Mentioned |
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.? Participates in development of client training programs by identifying learning issues; recommending instructional language.? Accommodates client disabilities by recommending devices and techniques.? Improves system performance by identifying problems; recommending changes.? Follow standard processes and procedures;? Identify and escalate priority issues per Client specifications.? Accurately process and record call transactions using a computer and designated tracking software;? Offer alternative solutions where appropriate with the objective of retaining customers and clients business;? Diagnose and troubleshoot technical issues, including account setup and network configuration? Ask customers targeted questions to quickly understand the root of the problem? Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue? Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)? Refer to internal database or external resources to provide accurate tech solutions? Prioritize and manage several open issues at one time? Follow up with clients to ensure their IT systems are fully functional after troubleshooting? Prepare accurate and timely reports? Document technical knowledge in the form of notes and manuals? Maintain jovial relationships with clientsjob requirements0 to 2 years
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