| Job Location | Cairo - Egypt |
| Education | Bachelor of Science(Computers). |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Perform planning, design and implementation of ITIL/ISO20k processes to meet evolving and changing needs of clients and provide assessment, design and redesign, and implementation solutions for clients.? Analyze and identify recommendations for enhancements based on ITIL/ISO20k best practices.? To improve existing practices and identify key operational measurements to use for process improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition.? Conduct ISO20000 gap analysis and ITIL Assessment highlighting current state, future state, client needs, best practices and competition.? Facilitating and documenting design workshops? Participate in developing new services and product lines.? Develop standards, templates, and procedures to aid in the development of the required work products.? Understand client needs and matches them to relevant services or products.? Deliver training and awareness sessions for ITIL and ISO20000.? Develop with coordination with unit head ITSM RFPs and Technical ProposalsMaintain task delivery time:? Maintain a service delivery time of task within 5% variance? Maintain a task-customer-satisfaction rate of 85%Participate in unit improvement:? Receive approval on 3 service improvement suggestions? 100% accomplishment of unit head assigned annual objectivesParticipate in unit knowledge development:? Read/watch, analyze and knowledge transfer 5 whitepapers/knowledge nugget/article/webinar/event? Attend 3 personal skills online courses (Udemy, linkedin, etc.) with knowledge transfer.Acquire/Update job related skills:? Be certified/re-certified of 3 job related certificatesjob requirementsMore than 4 yearsNot Specified at leastComputer Software Consulting Services Information Technology Services
Keyskills :
ITSM Consultant
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