| Job Location | Cairo - Egypt |
| Education | Bachelor of Technology/Engineering(Computers). |
| Salary | Not Mentioned |
| Industry | Accounting & Auditing |
| Functional Area | Not Mentioned |
Role and Responsibilities? Serve as the first point of contact for employees seeking technical assistance? Assist users with installation, configuration and ongoing usability of system? hardware and software? Perform troubleshooting & diagnostic? Determine the best solution based on the issue and details provided by? employees? Walk employees through the problem-solving process? Direct unresolved issues to the next level of support personnel? Provide accurate information on IT products or services? Record events & resolution process? Pass on any feedback or suggestions by employees to the appropriate internal team? Identify and suggest possible improvements on procedures? Offer daily operations and systems support? Verify functionality of hardware and software components? Troubleshoot hardware and software issues in person, remotely and via phone
Keyskills :
IT Help Desk Technician
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