| Job Location | Cairo - Egypt |
| Education | Diploma. |
| Salary | Not Mentioned |
| Industry | NGO / Social Services / Community Services / Non-Profit |
| Functional Area | Not Mentioned |
Main Purpose? To supervise reception and filing room staff and their activities according to the instructions of the Patient and Community Relations Activity Manager and MSF rules and protocols to ensure the smooth run of daily activities of Maadi Clinic and a positive patients experience.Accountabilities? To be responsible for the administration, organization and smooth running of operations of Maadi Clinic s reception, waiting areas and filing rooms? Supervising the reception and filing room staff in terms of: planning and organizing data collection and reporting. Ensuring that the MSF procedures and protocols are followed in order to guarantee the operational quality of the project.? In close collaboration with PCRAM identify indicators to monitor reception achievements and results in relation to the work flow of the clinic? Planning and supervising the HR processes (recruitment, performance evaluation, tasks definition and internal and external communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required for the activity? Implementing training for all reception and filing room staff in collaboration with the relevant referent/activity managers to ensure all the staff have received the same background training? Ensuring proper collaboration, communication and information sharing between the reception and filing room staff and the different activities/departments? Ensure reception and filing room shifts are covered at all-time according to rotation and leaves? To be the focal point for complains and for handling incidents/problems? To provide an efficient and effective administrative service, reporting to the PCRAM Manager? To order monthly stationaries and keep control of the stationary stock for the department? To attend PCR meetings and to lead reception and filing room meetings? Participating in trainings at the request of the line manager and providing inputs in selecting trainees from the department? To supervise the clinic appointments system and groups activities and liaise with medical and non-medical members of staff to ensure patients are directed to the right professionals? Supporting team members with additional duties when requiredjob requirementsMore than 1 year
Keyskills :
Front Desk Supervisor
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