| Job Location | Cairo |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Required Technical and Professional Expertise- Bachelors Degree (or equivalent) in Computer science or similar technical field.- At least 1 year of experience in a technical support role- Remote technical support or Administration. - Experience in customer facing roles. Skills and competencies:- Excellent command of spoken and written English- Excellent soft skills, active listening/reading, sympathy, ask when in doubt, explain clearly and set right expectations.- Good planning and organization skills with excellent computer skills- Troubleshooting and analytical thinking skills to identify and resolve problems.- Customer-first mindset with high sense of ownership.- Ability to quickly learn and absorb new concepts, terms, and vocabulary.- Ability to research and self-study to find solutions to unknown issues and generally improve oneself.- Ability to manage complicated requests and handle difficult customer behaviorPreferred Technical and Professional Expertise- Experience providing technical hardware support or administration for server products with focus on the following OEMs: HPE (ProLiant DL380/DL560/etc.), Dell, Fujitsu, etc.- Experience with Wintel/Unix/Linux OS and virtualization technologies (Unix knowledge is a big plus)- Basic knowledge in TCP/IP concepts.- Good command of spoken and written French language will be considered as a great advantage
Keyskills :
For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the regions technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.
Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.
Reinvention is a keyword in the companys history and, today, IBM is much more than a hardware, software, services company. IBM is now emerging as a cognitive solutions and cloud platform company.
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