| Job Location | Cairo - Egypt |
| Education | Bachelor of Technology/Engineering(Electronics/Telecomunication). |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
about the role- Serving as a customer advocate and managing the supplier services- Managing escalations exceptional to the IT Help Desk process- Conducting monthly service reviews- Analyzing trouble tickets to monitor service trends and determine chronic issues- Participating in, and leading when appropriate, crisis management teams for major incidents- Participating in, and leading when appropriate, post mortems for major incidents- Managing RCA and Problem cases where specific to infrastructure as the result of a major incident or chronic issue- Serving as a liaison between OBS IT (IT Help Desk, and other OBSIT organizations) and supplier to manage issues, escalations, and information requirements- Project Management role managing several transverse and complex project- Contribute or lead projects for new interco creation or network design or any other in connection with the Network activity- Coordinate all stakeholders during major change affecting the Network- Prepare and present change during CAB
Keyskills :
EIN Service Manager
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