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Customer Service & After Sales Specialist

3.00 to 5.00 Years   Cairo - Egypt   20 Nov, 2019
Job LocationCairo - Egypt
EducationBachelor of Science.
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

Handle telephone support and escalate calls when deemed necessary and appropriate.? Handle assigned tickets.? Design and generate/amend new or existing reports.? Handle client/user or internal documentation.? Work and ensure that client and project deadlines are met.? Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready.? Contribute to knowledge sharing amongst other team members.? Liaise with release management and carry out testing and client upgrades as required? Communicate any client feedback to team leader and management.? Handle other specific tasks as assigned by superiors and as required by the Company.? Contribute to internal process improvement initiatives.? Handle the inputting of time sheets within 24 hours of working on a job or a task.job requirements3 to 5 yearsNot Specified at leastManufacturing

Keyskills :
Manufacturing

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