| Job Location | Cairo - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Real Estate |
| Functional Area | Not Mentioned |
Meets face-to-face with customers regarding requests or complaints and issues resolution? Handle customer complaints and requests in a timely manner.? Escalates customer issues and complaints to CRM within 24 hrs. Using proper documents to address the issue.? Follows and adheres to company policies and procedures.? Follows up on contracts, filing and insures that customers received their contracts.? Prearranges customer visits, units handing over in terms of documentations with liaise with Handover and community Dept.? Handles customer documentations like (Modifications request, cancellation requests etc. )? Prepares and updates daily productivity report.? Follows-up with customers on payment of installments and late payment reminders upon request from Finance Dept.? Follows-up with customer on collection and bad debt upon request from collections dept.? Follows-up up on customer unit completion schedule and liaises with Engineering Department on actual verses projected? Follows-up on customer requests for unit cancellation and recommendation for other unit sales.job requirements1 to 2 yearsNot Specified at leastReal Estate/Property Management
Keyskills :
Customer Relations Specialist
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