| Job Location | Cairo - Egypt |
| Education | Bachelor of Business Administration(Management). |
| Salary | Not Mentioned |
| Industry | Internet / E-commerce / Dotcom |
| Functional Area | Not Mentioned |
BRANTU's mission is to be the most customer-centric online Fashion company in the region. We work towards a single goal: to ensure the best experience for our fashion shoppers. To achieve this, BRANTU's Customer Service (CS) is looking for a Customer Experience Specialist responsible for identifying, surfacing and fixing defects that impact the customer experience.? Respond to customer service issues in a timely manner.? Manage large amounts of inbound and outbound calls in a timely manner? Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.? Seize opportunities to up-sell products when they arise.? Build sustainable relationships and engage customers by taking the extra mile.? Maintain accurate records and document all customer service activities and discussions.? The Customer Experience Specialist will be data-driven, customer obsessed and will have a relentless obsession for fixing defects.? Align with the operations team for order management.job requirements1 yearNot Specified at leastInternet/E-commerce
Keyskills :
Customer Experience Specialist
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