| Job Location | Cairo - Egypt |
| Education | Bachelor of Science(Computers). |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
about the roleCritical Application Support (CAS) delivers 2nd level application support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) or application hosting entities (IT Service Operation Data Centers Monitoring).Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):ensuring applications availability to meet the SLA targethandle, diagnose and route in real-time incoming trouble ticketsresponsible for 2nd level technical support and escalationdevelop monitoring scripts to monitor applications, system performances and data availabilityproduce monthly applications availability and data reports (Key Performance Indicators)assist in application maintenance operations to ensure service continuitycommunicate planned/unplanned outages to end usersprovide administration services on applicationsprovide workarounds for major issues until permanent fix is deliveredparticipate in the UAT testing for any bugs/new application features
Keyskills :
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